DUE TO COVID-19, THERE MAY BE DELAYS IN SHIPPING.

Shipping and Returns

U.S. & INTERNATIONAL SHIPPING

Domestic Orders:  Free Shipping on orders of $100 or more! All orders are billed and shipped discreetly. We ship UPS - $7.85 Flat Rate Domestic Shipping. Please allow 5-7 business days for delivery. Our online orders are processed daily, Monday through Friday (except for Holidays). 

International Orders:  PipedreamExtreme ships to many international destinations using UPS for flat rate of $30 U.S. All orders require a minimum of two business days to process before shipping. International taxes and duties must be paid by the customer upon receipt. PipedreamExtreme does not calculate or collect these fees. Currently we are shipping to Europe, North, Central and South America, Australia, and major nations throughout Asia without issue. 

REFUNDS

Unfortunately, because of the intimate nature of the items we sell, we are unable to return, or exchange purchased toys and products unless defective. Once the order is placed, the order is immediately processed. We cannot refund an order once it has been placed. All PipedreamExtreme sales are final.

RETURN POLICY FOR DEFECTIVE PRODUCT

At PipedreamExtreme, there is nothing more important than providing you with a satisfying customer experience!

Here are step-by-step guidelines to process your return request.

  • All PipedreamExtreme products qualify for a 1-year warranty for mechanical failure. This warranty is valid from the date of purchase.
  • For hygienic reasons, please do not send us the defective product.
  • Pipedreamextreme does not have additional charging ports available for resale.
  • In the case where an item is defective Pipedreamextreme will replace the item if the product falls within our warranty guidelines.
  • We do not accept returns for items that were open or closed, used and/or shows signs of defects.
  • Once an item is deemed defective Pipedreamextreme will replace the item.
  • Pipedreamextreme does not issue a refund for a defective item.

HOW TO PROCESS YOUR RETURN

Did you buy your product on Pipedreamextreme?

If yes, great! Shopping on pipedreamextreme.com allows us to process your return quickly and easily. Please either:

  • Call us toll-free at 800-421-5030
  • Email us at pdx@pipedreamproducts.com

Be sure to include your order number or a copy of the packing slip or invoice if it was a gift.

Did you buy your product at a retail location?

We hope you had a great shopping experience with one of our trusted retail partners! If you are experiencing difficulty with our products and were directed to contact Pipedreamextreme:

Please either:

  • Call us toll-free at 800-421-5030
  • Email us at pdx@pipedreamproducts.com

Be sure to include your order number or a copy of your retail receipt that shows the name of the product purchased and date of purchase.

Did you buy your product at another online retailer?

Each online retailer provides and honors their own return policy. Please contact your chosen online retailer directly for returns.